Refund & Cancellation Policy

1General Policy (Digital Non-Refundable Goods)

Due to the digital nature of educational content, where complete question banks, answer explanations, and percentile benchmarks are made instantly available upon purchase, purchases are generally non-refundable and non-cancellable once access has been activated.

To ensure complete confidence before purchasing, TestGurukul provides free full-length mock tests and chapter drills so students can evaluate questions, user interface, and timer features prior to making a payment.

2Eligible Exceptions for Refund

We provide full refunds in the following verified circumstances:

• Duplicate Debit / Multiple Charges: If your bank account or UPI was charged more than once for the same single test package or subscription pass due to network lag.
• Technical Non-Delivery: If payment was successfully deducted by Razorpay, but the purchased test series failed to unlock on your account within 24 hours and our technical team is unable to manually provision access upon your request.

3Non-Refundable Scenarios

Refunds cannot be issued for:

• Change of mind after purchasing or partial usage of mock tests.
• Postponement or cancellation of government exams by official recruitment commissions (e.g. SSC, RRB, IBPS).
• User inability to attend tests due to personal hardware, device, or individual internet connection failures.
• Account termination resulting from violation of platform terms (such as credential sharing or content scraping).

4How to Request a Refund for Duplicate Debits

To request a review for duplicate charges or technical delivery failures, please email our billing department within 48 hours of the transaction: